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August 14, 2007

Last week I ordered 5 colorways of Lorna’s Laces through an online clearance sale. It came today, but not what I’d expected…..

Turns out after I placed my order, the homepage of the store noted that yarn is going fast and subsitutions will be made if the ordered colorway is out of stock.

And that’s what happened to 3 of the 5 colors I ordered. I wasn’t notified, and when I emailed the owner she replied that there’s a note on the website saying substitutions will be made. And suggested I see if any of my friends would be interested in trading.

I understand that she’s one woman running a store – and a store in the middle of a huge sale. But I’m frustrated she didn’t email me or just exclude the yarn I ordered that she doesn’t have. Instead she’s using a statement later posted on the storefront to explain why I’m holding on to 6 skeins of yarn I don’t want. I’m considering either trying to trade them or emailing her again and asking her to take them and refund me the money.


7 Comments leave one →
  1. jillian permalink
    August 14, 2007 6:17 pm

    You know – I was at that site today and noticed that caveat. No thank you! But especially if it wasn’t up when you ordered, you should not have to keep those skeins. WEBS does subs too, but only if you give 2nd or 3rd preferences and if not they call or write. Even in the middle of a huge sale!

  2. chemgrrl permalink
    August 14, 2007 6:43 pm

    What colors do you have? I’ve got two skeins of cedar that I’m not crazy about…

  3. thursday permalink
    August 14, 2007 9:39 pm

    Wow. That would really irritate me. Honestly, I think the store should have just refunded your card or however you used to pay. You can’t post something like that mid-sale and expect people to be happy.

  4. Nonnahs permalink
    August 15, 2007 8:22 pm

    Bleh- that really sucks! 😦 If you can’t sell or trade it, you should definitely see about getting a refund. That isn’t right. IMHO.

  5. gradschoolknitter permalink
    August 16, 2007 3:28 pm

    That sucks.. but if it will make you feel better you won a prize from my 100th post contest! Send your info to and I will send out your winnings!

  6. Cass permalink
    August 18, 2007 1:37 pm

    Oh that’s just WRONG.

  7. permalink
    September 1, 2007 7:34 pm

    I ordered lots of LL from probably the same store. I received a refund w/o comment.
    Maybe you got my colors? πŸ™‚ Send me an email and tell me what you want to get rid of.

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